Please be advised of the following office policies:
Medication Refill Policy During your face-to-face visit Dr. Andrews will write enough prescription(s) to last until your next appointment. Refills for missed appointments, no shows or lost prescriptions are the sole discretion of Dr. Andrews and are subject to refusal. Our office may charge you for prescriptions written outside your appointment time based on the time required for chart review and prescription call-in or preparation ($10 charge per request). A notice of 72 hours is required for all refills that are needed. Expedited requests will be subject to a $20.00 charge. No medication refills will be called in after hours or on the weekends.
Mail Order Pharmacy Mail order pharmacy is often the only covered pharmacy benefit with some insurance plans. In these cases we are happy to provide you with a 90 day prescription, but we can no longer submit the prescription for you. You will need to ensure that the prescription we provide to you is submitted to the mail order pharmacy of your choosing. This will ensure that all communication from the pharmacy, regarding your prescription billing, shipping, etc., is directed to you.
Missed Appointment Fee Dr. Andrews dedicated to the treatment of the whole patient, not just the illness. When we schedule appointments, we set aside time and professional resources to meet the individual needs of our patients, including time for a one-on-one consultation. When a patient fails to show up for an appointment our valuable resources are idle. More importantly, a patient care opportunity is missed. We understand that there are occasions when a patient must miss an appointment due to unforeseen circumstances or a scheduling conflict beyond his or her control. In this event, we ask that you provide our office with at least a 24 hour notice to cancel your appointment. This courtesy allows our office staff to schedule another patient who is also in need of medical care. If no notice is given a charge of $60 will be placed on your account.
Form Completion Fee You may have forms that are in need of completion by Dr. Andrews. In this event please provide us with all necessary paperwork for review and completion. The fee for this service starts at $20, but may be higher based on the length of completion time.
Billing for Consultations The main goal of Prescriptions for Enlightening Paths, Inc. is to provide the best possible medical care. In any instance that you need support between clinician visits we encourage you to reach out to us. In the event that one of our providers consults with you directly, via email or telephone call, we will bill your insurance for that consultation. This may leave you responsible for any co-pays that your plan carries.